For existing buyers who have purchased one or more items from a vendor, easy-vend.com offers a “Get Support” button on a vendor’s store for buyers to generate support tickets for the products/services they purchase.

When a buyer creates a support ticket from the vendor’s store page, the vendor gets notified via email that there is a buyer waiting for support. Similarly, the buyer gets notified via email when the seller has replied to his/her support topic.

Open a New Support Topic

To open a new support topic, buyers have to navigate to their vendor store page.

First, customers need to log in to their account.

Visit your vendor’s store page from whom you have purchased. You will notice a “Get Support” button on the right side, below the name, description and banner image of the vendor.

After clicking “Get Support”, a pop up form will appear where you will be able to insert your issue or query.

This pop up form will ask you to enter a subject, select order number using the drop-down, and type your message.

View Your Existing Tickets