Privacy Policy

Our Privacy Policy

Last updated: April 1, 2024.

This Privacy Policy describes how easy vend.com and its affiliates (collectively “Easy-vend”) collect and process your personal information through easy vend websites, devices, products, services, online and physical stores, and applications that reference this Privacy Policy (together “Easy Vend Services”). By using easy vend services, you are consenting to the practices described in this Privacy Policy.

1. What Personal Information About Customers Does Easy Vend Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information You Give Us: We receive and store any information you provide in relation to easy vend services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our easy vend services.
Automatic Information: We automatically collect and store certain types of information about your use of easy vend services, including information about your interaction with products, content, and services available through easy vend services. Like many websites, we use “cookies” and other unique identifiers, and we obtain certain types of information when your web browser or device accesses easy vend services and other content served by or on behalf of easy vend on other websites.
Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

2. For What Purposes Does Easy Vend Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

Purchase and delivery of products and services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve easy vend Services: We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of easy vend services.
Recommendations and personalisation: We may use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with easy vend services.
Comply with legal obligations: In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from vendors information regarding place of establishment and bank account information for identity verification and other purposes.
Communicate with you: We use your personal information to communicate with you in relation to easy vend services via different channels (e.g., phone, email, chat).
Advertising: We may use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. To learn more, please visit our Interest-Based Ads page.
Fraud Prevention and Credit Risks: We use personal information to prevent and detect fraud and abuse in order to protect the security of our customers, easy vend, and others. We may also use scoring methods to assess and manage credit risks.

3. What About Cookies and Other Identifiers?

To enable our systems to recognise your browser or device and to provide and improve easy vend services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Policy.

4. Does Easy Vend Share Your Personal Information?

We do not sell our customers’ or vendors’ personal information to others. We share customers’ or vendors’ personal information only as described below and with subsidiaries of easy vend.

Transactions involving Third Parties: We make available to you services, products, applications, or skills provided by third parties for use on or through easy vend Services.
Third-Party Service Providers: We may employ other companies and individuals to perform functions on our behalf. Examples include, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that easy vend.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Easy Vend and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of easy vend, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

5. How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We work hard to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs.
It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. We recommend using a unique password for your easy vend account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.

6. What About Advertising?

Third-Party Advertisers and Links to Other Websites: Easy vend services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. For more information about third-party advertising at easy vend, including interest-based ads, please visit our Interest-Based Ads page.
Use of Third-Party Advertising Services: We may provide ad companies with information that allows them to serve you with more useful and relevant easy vend ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. While we do not share your specific shopping actions like purchases, product views, or searches with ad companies, we may share an advertising identifier and an estimate of the value of the ads they show you on our behalf so they can serve you with more effective easy vend ads.

7. What Information Can I Access?

You can access your information, including your name, address, payment options, profile information, membership, and purchase history in the “Your Account” section of the website.

8. What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Customer Service. Many of our easy vend services also include settings that provide you with options as to how your information is being used.

As described above, you can choose not to provide certain information, but then you might not be able to take advantage of many of the easy vend services.
The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie, or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of easy vend services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in. For more information about cookies and other identifiers, see our Cookies Policy.
If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.

9. Are Children Allowed to Use Easy Vend Services?

Easy vend does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may use easy vend services only with the involvement of a parent or guardian.

10. Conditions of Use, Notices, and Revisions

If you choose to use easy vend services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the law of Malawi. If you have any concern about privacy at easy vend, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Related Information

11. Examples of Information Collected

Information You Give Us When You Use Easy Vend Services

You provide information to us when you:

search or shop for products or services on our platform;
add or remove an item from your cart, or place an order through or use easy vend services;
download, stream, view, or use content on a device or through a service or application on a device;
provide information in Your Account (and you might have more than one if you have used more than one email address or mobile number when shopping with us) or Your Profile;
upload your contacts;
configure your settings on, provide data access permissions for, or interact with an easy vend device or service;
provide information in your Vendor Account , or any other account we make available that allows you to develop or offer software, goods, or services to easy vend customers;
offer your products or services on or through easy vend services;
communicate with us by phone, email, or otherwise;
complete a questionnaire, a support ticket, or a contest entry form;
upload or stream images, videos or other files to easy vend services;
compile Wish Lists;
provide and rate Reviews;

As a result of those actions, you might supply us with information as:

identifying information such as your name, address, and phone numbers;
payment information;
your age;
your location information;
your IP address;
content of reviews and emails to us;
personal description and photograph in Your Profile;
images and videos collected or stored in connection with easy vend services;
information and documents regarding identity;
corporate and financial information;
credit history information; and
device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronise them with your other easy vend devices.

Automatic Information

Examples of the information we collect and analyse include:

the internet protocol (IP) address used to connect your computer to the internet;
login, email address, and password;
the location of your device or computer;
content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads, and network details for streaming and download quality, including information about your internet service provider;
device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
Easy vend services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);
version and time zone settings;
purchase and content use history, which we sometimes aggregate with similar information from other customers to create features like Top Vendors;
the full Uniform Resource Locator (URL) click stream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);
phone numbers used to call our customer service number; and
images or videos when you shop on our platform.

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

Information from Other Sources

Examples of information we receive from other sources include:

updated delivery and address information from carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services;
information about your interactions with products and services offered by our subsidiaries;
search results and links, including paid listings (such as Sponsored Links);
information about internet-connected devices; and
credit history information from credit bureaus, which we may use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Information You Can Access

Examples of information you can access through easy vend services include:

status of recent orders (including subscriptions);
your complete order history;
personally identifiable information (including name, email, and password);
payment settings (including payment card information);
email notification settings (including Product Availability Alerts, Deliveries, Special Occasion Reminders and newsletters);
recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);
shopping lists (including Wish Lists);
your content, devices, services, and related settings, and communications and personalised advertising preferences;
content that you recently viewed;
voice recordings associated with your account;
Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);
If you are a vendor, you can access your account and other information, and adjust your communications preferences, by updating your account.