Allows customers to track their orders. Vendors will be able to see the shipment status on their dashboard.

Vendor Dashboard –> Orders.

The shipment column tab will show the status of the shipment status of a particular order.

There are 4 types of shipment status,

1. — : No shipment data is added for this order.
2. Not-shipped: When shipment data is added for an order but none of the shipment data is in the delivered state, then the Shipment Status will be Not-Shipped. Note: canceled shipment status will not count.
3. Partially Shipped: If there are multiple shipments (partial shipment) added for an order (say 4) and if any one of the shipment data has been delivered then the status will say Partially Shipped.
4. Shipped: When all the products have been delivered to the customer.

Creating Shipping Status

Adding shipment status to orders. Click on the View option to get the Order details.

On the order details page scroll down to “Create New Shipment” button. Click on it and a new tab will open where you need to enter some details. 

a. Order line items: In this section all line items will be displayed here. Here you can choose which ordered item (product) you are going to add shipment for. Click the checkbox of the item you want to add shipment.

A new text box will appear with a number of item counts for that item/product. If the number of item quantities is greater than 1, you can choose all item  counts to be shipped at once or you can choose individual counts for a shipment.

Similarly, if the number of item/product count is greater than one, you can choose all the items by clicking the checkbox before each line item. 

Note that: after you create a new shipment for your products, you will not be able to add or remove items or increase or decrease item counts. You will be able to change Shipping Status and Tracking Information.

b. Shipping Status: Here you can add shipping status for, to be shipped items. Click Shipping Status Dropbox and select a status that reflects the current status of this shipment.
Note: you will be able to update this shipping status later after you add shipment information.

Tracking Information:

a. Shipping Provider: Here you can select any predefined Shipping Provider or vendors will be able to add custom shipping provider by selecting Other from shipping Provider select box/dropdown.

If vendors select any predefined shipping provider, vendors only need to add a tracking number provided by that provider and the tracking URL will be generated automatically.

If vendors select Other from Shipping Provider select box, two new fields named Provider Name and Tracking URL will appear. Vendors need to provide these two fields along with the Tracking Number field.

b. Tracking Number:  Vendor will get this data from the third party shipping provider they used to ship this order.

c. Comments: Here vendors can add any comments regarding this shipment and customers will be able to see this comment along with other shipment information.

d. Notify shipment details to the customer: If vendors check this checkbox, the customer will get an email notification after you add shipment data ie: after clicking the “Create Shipment” button.

e. Create Shipment: Click this button to add shipment information for this order

f. Cancel: Click this button to discard this tab.

Enter all the required information and click the Create New Shipment button. If data validation gets passed, a new shipment row will be added after a page reload.

You can view details of the shipment by clicking the down arrow head button.

Here you’ll also see a new section called Shipments Updates Timeline. All updates made for a particular shipment will be added here.

Update Shipment

Vendors can update Shipment information for a particular order.

Go to order details page of the order(s) of which you want to update shipment information. Just click on the “⌵” button of shipment item and you will get options to update shipment data.

Update what you need and click on the Update Shipment button to finish.

Don’t forget to check the Notify the Customer checkbox if you want to notify customers about this update. 

Note: Line items or line item quantity fields are not editable.

Cancel Shipment

To cancel a shipment, you need to select the Cancelled status from the dropdown box and hit the “Update Shipment” button. Vendors can add a note explaining the reason for canceling this shipment. Customers will be able to see this message on their Shipment update details section.

Note: When an order is Cancelled/Refunded, the Shipment feature is disabled.